Owner

Adriana Christopher has been a manager in IT environments for more than 20 years. She has managed projects in environments as diverse as state agencies and departments, universities, retail environments, non-profit organizations and government technology contractors.

Adriana's current professional focus is on improving service management processes within organizations.

In addition to her project management training and experience, Adriana is also an accomplished programmer and database administrator. This technical background has proven invaluable in her project management positions, enabling her to work effectively with technical staff, business center managers and end users.

Adriana has earned a BS in Computer Science and Information Management, and an MBA in Information Technology Management.

Adriana is a member of the Project Management Institute and of the Information Technology Service Management Forum. She is both PMI and ITIL certified. She is a Board member and former President of the Northern California itSMF local group.

Adriana has spoken on IT Service Management and ITIL at the itSMF national convention and at local and regional meetings of IT professionals.

Among her many strengths as a project manager, Adriana is particularly well known as a project driver with excellent interpersonal skills who consistently brings in projects on time and under budget.

Adriana's resume is available here.

Project Management Plus (PMP) provides Sacramento project management consulting services in the Sacramento, California area and across the US. You may have found us by searching for Sacramento Project Management.

Our project management services include: IT Project Management (PMP certified); general Project Management, including office relocations and renovations (MBA in Project Management); IT Service Management with emphasis on ITIL protocols (ITIL certified); development and implementation of Help Desk; Program and System Testing; Quality Assurance; Website Design and Development; Programming and Database Analysis; and more.

If you are seeking Sacramento IT Service Management consulting, you may find this brief description helpful. It comes from ITSMP.com – the IT Service Management Portal.

Service Management offers process guidance, and a “road map” to IT solutions. Service Management does not offer, as many people believe, turnkey solutions. Because each business and IT environment is different, IT Service Management can provide guidelines and best practices which can be adapted to a wide range of circumstances.

IT Service Management can help align IT services with the current and future needs of the business and its customers. IT Service Management is about managing change across the organization. While Project Management focuses only on a particular project, Service Management is focused on integration of all projects with all departments to provide cohesion and consistency within the entire organization.

Where should an organization begin with IT Service Management? This depends on the maturity level of the IT organization as a whole and the maturity of the individual Service Management processes. It also depends on the strategic goals set by a particular organization.

IT Service Management processes are divided into two core areas: IT Service Delivery and IT Service Support.

There are five core Service Support and five core Service Management Service Delivery processes within IT Service Management. These core IT Service Management processes relate to the provision of the support of services to the User. The five IT Service Support processes are: Incident Management, Change Management, Release Management, Problem Management and Configuration Management. The five IT Service Delivery processes are: Service Level Management, Financial Management, Capacity Management, Availability Management and Continuity Management.

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